Horrible experience. The product sent does not meet the measrumetns on the renderings. The supplier is not fully refunding the amount even though they failed to deliver a quality product. I now have a sectional sofa that paid alot of momey for which has an unaven back. Highly unprofessional. Stay away. Worked with a girl named Jojo, horrible service. Save your money and find another supplier.
Respuesta del proveedor:
Dear Shafa,
Thank you for letting us know about this issue and we apologize for the confusion caused by the inconsistent dimensions of your sofa module. As this modular sofa was a second separate order, we confirmed all drawings before production. However, we take full responsibility for not meeting your expectations for this order.
To resolve this issue:
1️⃣ Quality Commitment
We offered to remake the module free of charge and you can keep the previous one as a single sofa
2️⃣ Refund Instructions
The modular sofa has been fully refunded
3️⃣ Service Improvement
We are conducting additional training for our team to ensure clearer communication. Your feedback has been reported to our quality control supervisor.
To future customers:
We are deeply sorry for this exception to our standard service. All orders now include triple-checked size confirmation
28 May 2025